CallonDoc is one of the largest telehealth platforms in the U.S., claiming over 2 million active patients and 406,000+ five-star reviews. Based in Dallas, Texas, they offer a broad range of telehealth services including GLP-1 weight loss, with compounded semaglutide starting at $130/month. The scale is impressive, but so is the volume of complaints: a B- BBB rating, 301 BBB complaints, a 1.2 BBB customer rating, and Trustpilot flags for potential review solicitation issues. Here's our full analysis.
What Is CallonDoc?
CallonDoc is a web-based healthcare platform created by licensed primary care practitioners, led by CEO TJ Oshun. Their mission is to "make quality healthcare available to everyone at a fraction of the cost." Unlike providers that focus exclusively on weight loss, CallonDoc offers a comprehensive telehealth suite covering acute conditions (flu, UTIs, STDs), prescription refills, lab testing (starting at $20), diagnostic imaging, dental consultations, and eye care—alongside their newer GLP-1 weight loss offerings.
The platform operates on a 2-hour response model: you complete an online medical form, a licensed provider evaluates it within 2 hours, and prescriptions are sent to your pharmacy. For compounded semaglutide, medication is delivered to your home within 3-5 days. CallonDoc is available 7 days a week with no insurance required, making it one of the most accessible telehealth options available.
The scope of CallonDoc's offerings is both a strength and a concern. The broad telehealth platform means they have substantial medical infrastructure and provider networks. However, GLP-1 weight loss is just one of dozens of services they offer, which raises questions about how specialized their weight loss expertise is compared to dedicated GLP-1 providers. They also explicitly state they do NOT prescribe controlled or dangerous drugs, which shows responsible medical practice.
What They Offer
- Compounded Semaglutide starting at $130/month with home delivery
- Wegovy prescriptions for patients who qualify
- Broad telehealth services — acute care, lab tests, imaging, dental, eye care
- 2-hour provider evaluation during business hours
- Lab testing starting at $20
- Available 7 days/week
- No insurance required
- Licensed primary care practitioners
- HIPAA-compliant platform
- Ask-a-Doctor service for second opinions
The availability of Wegovy prescriptions (not just compounded semaglutide) is a differentiator—patients who specifically want FDA-approved brand-name medication can access it through CallonDoc if they qualify. The lab testing capability is also useful for patients who want baseline bloodwork before starting GLP-1 treatment. Note: compounded semaglutide is not available in MS, AL, SC, and CA.
CallonDoc Pricing
CallonDoc's GLP-1 pricing is competitive, though the exact cost depends on the specific plan and delivery method.
Pricing Breakdown:
- Compounded Semaglutide: Starting at $130/month (home delivery)
- Wegovy Prescription: Available (pharmacy pricing applies)
- Consultation Fee: Described as "lower than most co-pays"
- Lab Testing: Starting at $20
- Prior Authorization: $50 fee if needed
- Delivery: Free home delivery for compounded medications
- State Restrictions: Compounded injections not available in MS, AL, SC, CA
Note: Pricing varies by plan. Consultation fees are separate from medication costs. Pricing may change.
Check CallonDoc's website for the latest deals and pricing →At $130/month for compounded semaglutide, CallonDoc is $31/month more than CoreAge Rx ($99/month). Keep in mind that CallonDoc's consultation fee may be charged separately from the medication cost, which could increase the total. The $50 prior authorization fee is also unusual—most GLP-1 providers don't charge separately for this service.
A hidden cost concern emerged from reviews: one customer discovered they were being charged $30/month for a subscription they never agreed to, accumulating $540 in charges over 18 months. This suggests that billing practices may not be as transparent as advertised. Always review your statements carefully after signing up with CallonDoc.
My Experience With CallonDoc
I tested CallonDoc to evaluate their massive-scale telehealth platform for GLP-1 weight loss. Here's what I found:
Sign-Up Process
The sign-up was efficient. I completed an online medical form with my health history, current medications, and weight loss goals. The form was straightforward and the platform handled it smoothly. CallonDoc promises provider evaluation within 2 hours during business hours, and in my case, the response came within about 90 minutes—ahead of schedule.
The platform feels built for speed and volume—appropriate given their 2 million+ patient claim. The experience is no-frills and functional, prioritizing efficiency over personalized engagement. If you want a quick prescription with minimal friction, that's exactly what CallonDoc delivers.
Consultation Quality
The provider evaluation was competent but very brief. Providers select from pre-approved medication options for each condition and provide prescriptions based on the medical form review. This is efficient but doesn't allow for the kind of in-depth discussion about dosing strategy, side effect management, or lifestyle recommendations that dedicated weight loss providers offer.
Some reviewers describe the process as "easy, quick and to the point" with the ability to "provide input in their own plan of care," which they see as positive. Others may find the brevity concerning for a medical decision as significant as starting GLP-1 medication.
Customer Support
This is where CallonDoc's experience deteriorates significantly. The platform offers no telephone contact—only an online messaging portal. Despite membership tiers that promise 15-minute response times, multiple reviewers report waiting over 2 hours or even a full day for responses. One long-time customer said "the past 12 months has been horrible" despite using the service for years.
The BBB profile is particularly concerning: 301 complaints and a 1.2 customer rating. Recurring issues include unauthorized subscription charges, prescription problems (one reviewer reported a prescription sent to their pharmacy "was no good" and didn't list a doctor's name), and refund difficulties. A customer who was promised a Zelle refund in May 2025 still hadn't received it by October 2025.
Overall Experience: CallonDoc excels at speed and accessibility—fast evaluations, broad availability, competitive pricing. However, the volume of BBB complaints (301), billing issues, support deterioration, and Trustpilot review solicitation flags are serious red flags that undermine confidence in the overall experience.
Pros and Cons
Pros
- Massive scale — 2 million+ patients, extensive infrastructure
- Fast 2-hour evaluations during business hours
- Competitive pricing at $130/month for compounded semaglutide
- Wegovy prescriptions available — brand-name access
- Comprehensive telehealth — labs, imaging, dental, eye care
- Available 7 days/week with no insurance required
- Lab testing from $20 — useful for baseline bloodwork
- Won't prescribe controlled substances — responsible practice
Cons
- B- BBB rating with 301 complaints — very high complaint volume
- 1.2 BBB customer rating — extremely poor
- Trustpilot flags review solicitation — reliability of reviews questioned
- Unauthorized subscription charges reported by multiple customers
- No phone support — messaging portal only
- Refund difficulties — months-long waits documented
- Prescription quality issues — reports of invalid prescriptions
- Not available in MS, AL, SC, CA for compounded injections
- $50 prior authorization fee — unusual extra charge
- Support quality declining — long-time users report deterioration
Is CallonDoc Legit?
CallonDoc is a legitimate, operating telehealth company—but significant service quality issues cannot be ignored. The company is real, based in Dallas, Texas, with licensed primary care practitioners and a BBB business profile. Their 2 million+ patient claim and extensive service catalog indicate a substantial operation. They are NOT a scam.
However, "legitimate" and "recommended" are different things. The 301 BBB complaints, 1.2 BBB customer rating, and B- business rating paint a picture of systemic operational issues. Trustpilot has flagged that CallonDoc "may be asking for reviews in a way that Trustpilot doesn't support," which "can lead to bias and compromise the reliability of reviews." This means the 3.4 Trustpilot rating and claimed 406,000+ five-star reviews should be viewed with skepticism.
The pattern of complaints—unauthorized billing, unreachable support, prescription errors, and refund failures—suggests operational problems that scale with the company's massive patient volume. When things work, they work fast and affordably. When problems arise, resolution appears difficult.
- Real company based in Dallas, TX with BBB profile
- Licensed primary care practitioners
- 2 million+ claimed patients
- B- BBB rating — not accredited
- 301 BBB complaints — very high volume
- Trustpilot review solicitation flag — review reliability questioned
- Recurring billing, support, and prescription complaints
Who Is CallonDoc Best For?
CallonDoc may work for patients who want a one-stop telehealth platform and prioritize speed over personalization. If you need lab work, prescription refills, acute care, and GLP-1 weight loss from a single provider, CallonDoc's breadth is convenient. The 2-hour evaluation turnaround is among the fastest in telehealth, and the 7-day availability is helpful for urgent needs.
CallonDoc is not the best fit if: Customer support quality matters to you (it's messaging-only with documented responsiveness issues), you want a dedicated weight loss provider with specialized GLP-1 expertise, or you're concerned about billing transparency. The volume of BBB complaints should give any potential customer pause. Patients in MS, AL, SC, and CA cannot access compounded semaglutide injections through CallonDoc.
Final Verdict: Is CallonDoc Worth It?
CallonDoc's scale and speed are impressive, but the complaint volume makes it a risky choice for GLP-1 weight loss.
There's no denying CallonDoc's reach—2 million+ patients, comprehensive telehealth services, fast evaluations, and competitive pricing ($130/month for semaglutide). Many patients have genuinely positive, fast, affordable experiences. The platform works well when it works.
The problem is what happens when it doesn't work. 301 BBB complaints, a 1.2 BBB customer rating, no phone support, documented unauthorized billing, and months-long refund waits suggest that resolving issues is extremely difficult. For a healthcare service, this is a serious concern. You don't want billing problems complicating your access to medication you depend on.
My recommendation: For GLP-1 weight loss, CoreAge Rx at $99/month offers dedicated weight loss focus, responsive support, and transparent billing—without the complaint volume that plagues CallonDoc. If you specifically need CallonDoc's broader telehealth services (labs, imaging, acute care), use them for those purposes but consider a dedicated GLP-1 provider for your weight loss medication.
Dedicated Weight Loss Alternative
CoreAge Rx offers semaglutide at $99/month with dedicated weight loss focus and responsive customer support.
The Bottom Line
CallonDoc is a massive, legitimate telehealth platform that offers fast, affordable GLP-1 access. However, 301 BBB complaints, a 1.2 customer rating, Trustpilot review solicitation flags, and documented billing issues make it a higher-risk choice. For dedicated GLP-1 weight loss with fewer complications, CoreAge Rx at $99/month is the safer bet.