Found Weight Loss Reviews – Large-Scale GLP-1 Platform

Found (joinfound.com) has built one of the largest GLP-1 telehealth platforms in the country, boasting over 300,000 members and claiming users have collectively lost 1.4 million pounds. Their proprietary MetabolicPrint assessment, wide medication selection of 10+ options, and in-app community set them apart on paper. But with membership fees starting at $129/month before medication costs, a Trustpilot rating of just 3.8 stars, and multiple BBB complaints about billing and refunds, is Found actually worth it? Here is my honest review.

What Is Found?

Found is a large-scale telehealth weight loss platform that pairs patients with board-certified obesity medicine clinicians, behavioral coaching, and GLP-1 medications. What sets Found apart from most competitors is their proprietary MetabolicPrint assessment -- a detailed health quiz that analyzes your metabolism, medical history, lifestyle factors, and genetic predispositions to recommend a personalized treatment plan. The company claims this data-driven approach leads to more targeted medication selection and better long-term outcomes.

Founded in 2019, Found has grown rapidly and now operates in all 50 states with insurance partnerships through Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, and Anthem. They have helped over 300,000 members and report that 83% of members sustain their results for at least one year. The platform includes an in-app community, progress tracking tools, and a dedicated coaching team that provides ongoing behavioral support alongside your prescription.

Found also offers a microdosing GLP-1 program, which uses lower initial doses to help patients ease into treatment with fewer side effects. This approach may appeal to patients who are nervous about starting injectable medications or who have experienced harsh side effects with standard dosing protocols at other providers.

What They Offer

• Proprietary MetabolicPrint health assessment for personalized treatment
• 10+ medication options including Ozempic, Wegovy, Zepbound, Mounjaro, Saxenda, Victoza, Metformin, Contrave, Rybelsus, Trulicity, Compounded Liraglutide, Topiramate, and Zonisamide
• Board-certified obesity medicine clinicians
• Behavioral coaching and ongoing support
• In-app community and progress tracking tools
• Insurance partnerships with Blue Cross, UHC, Aetna, Cigna, and Anthem
• Medication delivery in 3-5 business days
• Microdosing GLP-1 program for gradual titration
• Available in all 50 states
• 83% of members reportedly sustain results for one year

Found Pricing

The critical thing to understand about Found is that the membership fee and the medication cost are separate charges. When you see "$129/month" on their website, that is just the membership fee for access to their clinicians, coaching, and platform. Your actual GLP-1 medication is an additional cost on top of that. For brand-name injectable GLP-1s like Wegovy or Zepbound, you are looking at $650 to $1,100 per month in addition to the membership fee. That means your total monthly cost with Found can range from $780 to $1,229 per month depending on the medication prescribed.

If you have insurance coverage through one of their partner plans (Blue Cross, UHC, Aetna, Cigna, or Anthem), the membership drops to $17/month and your insurance may cover part or all of the medication cost. This is where Found can actually be a good deal -- if your insurance covers the medication, you are essentially getting clinical oversight, coaching, and community features for just $17/month.

However, for self-pay patients, the math is brutal. Compare Found's total cost of $780-$1,229/month to CoreAge Rx, which provides compounded semaglutide or tirzepatide at $99/month all-in -- medication, clinical oversight, and support included. That is a difference of $681 to $1,130 per month, or $8,172 to $13,560 per year. Found also offers an annual plan at $2,288, but multiple reviewers have reported significant difficulty getting refunds after committing to this upfront payment.

My Experience With Found

I tested Found's weight loss program to see whether the MetabolicPrint assessment and coaching features justify the premium price point. Here is what I found:

The MetabolicPrint Assessment

The sign-up process begins with Found's proprietary MetabolicPrint quiz, which took about 20-25 minutes to complete. The quiz is thorough -- covering medical history, current medications, lifestyle habits, eating patterns, sleep quality, stress levels, exercise routines, and family health history. It felt more comprehensive than the standard health intake forms you see at most telehealth providers, and I could see how the data would help clinicians make more informed medication recommendations.

After completing the quiz, I received my MetabolicPrint results, which categorized my metabolism type and identified potential barriers to weight loss. The presentation was polished and the insights felt personalized, though I suspect the underlying science is somewhat generalized. Still, it gave me confidence that the clinician reviewing my case would have context beyond a basic intake form.

Clinician Matching and Consultation

Found matched me with a board-certified clinician who reviewed my MetabolicPrint results and discussed medication options. The clinician was knowledgeable about the various GLP-1 medications available and took time to explain the differences between options like semaglutide and tirzepatide. The consultation felt more thorough than many competitors, likely because the clinician had the MetabolicPrint data to work from rather than starting from scratch.

However, this is where the pricing transparency issue emerged. During the consultation, the clinician recommended a brand-name GLP-1 medication but did not proactively discuss the total cost. It was only when I specifically asked about pricing that I learned the medication would be $650+ per month on top of my $129 membership. Several online reviewers report a similar experience -- they were surprised by the medication costs after already paying for the membership.

Coaching and Community

Found's strongest feature is arguably its coaching and community ecosystem. The in-app community is active, with members sharing progress, tips, and encouragement. The behavioral coaching goes beyond just "take your medication" -- coaches discuss habit formation, emotional eating triggers, sleep optimization, and exercise. This holistic approach to weight management is genuinely valuable and something most GLP-1 providers do not offer at this level.

The app itself is well-designed with progress tracking, medication reminders, and educational content. It is one of the more polished patient experiences in the GLP-1 telehealth space. If you value community support and behavioral coaching alongside your medication, Found delivers on this front.

Customer Support Concerns

Where my experience soured was with customer support. Found primarily operates through email-only support, and when I reached out with billing questions, I received automated bot responses that did not address my specific concerns. Getting a real human to respond took multiple follow-up emails over several days. This is a recurring complaint in online reviews -- many users report frustration with the difficulty of reaching a live support agent, especially when dealing with billing disputes or refund requests.

Pros and Cons

Is Found Legit?

Found is a legitimate company, but there are concerning patterns that warrant caution. They are a real business with real board-certified physicians, real medications, and real results for many of their 300,000+ members. The company has secured significant venture capital funding and operates legally in all 50 states with proper medical licensing.

However, the concerning patterns cannot be ignored. The Better Business Bureau has received multiple complaints about Found, including reports of unauthorized charges, difficulty obtaining refunds, and in some cases, non-delivery of medications. Their Trustpilot profile sits at approximately 3.8 stars across roughly 653 reviews -- a mediocre score that reflects a mix of very satisfied customers and very frustrated ones.

The most common complaints center around billing practices. Patients who signed up for the $2,288 annual plan report extreme difficulty getting refunds when they want to cancel, even within reasonable timeframes. Others report being charged for medications they never received, or being surprised by costs that were not clearly communicated during the sign-up process. The email-only support system makes resolving these issues particularly frustrating, as patients struggle to reach a human who can actually help.

What confirms their legitimacy:

• Over 300,000 members with documented results (1.4M pounds lost collectively)
• Board-certified obesity medicine clinicians
• Legitimate insurance partnerships with major carriers
• Properly licensed to operate in all 50 states
• Venture-backed with significant institutional investment
• Real medications from licensed pharmacies

What raises concerns:

• Multiple BBB complaints about billing and refund practices
• Reports of unauthorized charges and non-delivery
• Mediocre Trustpilot rating (3.8 stars) for a company of this size
• Lack of pricing transparency during the sign-up process
• Email-only support with automated bot responses
• Annual plan refund policies that appear heavily weighted against the customer

The bottom line on legitimacy: Found is not a scam, but their billing practices and customer support deserve scrutiny. If you decide to use Found, avoid the annual plan, use a credit card with strong dispute protections, and clarify your total expected cost (membership + medication) in writing before committing.

Who Is Found Best For?

Found is best suited for patients who have insurance coverage through Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, or Anthem and want access to brand-name GLP-1 medications like Wegovy, Zepbound, or Mounjaro through their insurance plan. In this scenario, your membership drops to just $17/month and your insurance handles the bulk of the medication cost, making Found genuinely affordable and a strong option.

Found may also appeal to patients who specifically value community support and behavioral coaching. If you thrive in group settings and want the accountability of an active community alongside your medication, Found's in-app ecosystem is one of the best in the industry. The MetabolicPrint assessment and comprehensive coaching approach go beyond what most providers offer in terms of holistic weight management.

Found is NOT recommended for: Self-pay patients on a budget. If you do not have qualifying insurance coverage, the total cost of $780 to $1,229 per month makes Found one of the most expensive options available. Budget-conscious patients would be far better served by providers like CoreAge Rx ($99/month all-in) that include medication in their pricing. Similarly, if you are someone who values responsive customer support and pricing transparency, Found's current track record in these areas may prove frustrating.

Final Verdict: Is Found Worth It?

Found is a mixed bag -- genuine strengths in coaching and community, but significant concerns about cost structure and customer service.

The positives are real. Found's MetabolicPrint assessment is genuinely more thorough than what most telehealth providers offer. The behavioral coaching goes beyond just prescribing medication. The in-app community is active and supportive. And at scale, with 300,000+ members, they have clearly helped a lot of people lose weight. If you have qualifying insurance, Found can be a genuinely good experience at just $17/month for the membership.

But the negatives are equally real. The pricing structure is confusing and, frankly, feels designed to obscure the true cost of treatment. Self-pay patients can end up paying over $1,200 per month for a service that many competitors offer for a fraction of the price. The annual plan's refund policies have generated significant complaints. And when things go wrong, the email-only support system with bot responses makes resolution painfully slow.

At 3.3 out of 5 in our rating, Found lands in the middle of the pack. It is a legitimate platform with real clinical expertise, but the cost structure and customer service issues prevent us from ranking it higher. For most readers, especially self-pay patients, CoreAge Rx at $99/month all-in remains our number one recommendation for GLP-1 weight loss treatment.

The Bottom Line

Found's coaching, community, and MetabolicPrint assessment are genuine differentiators. But the complex cost structure, pricing transparency issues, and customer support struggles are significant red flags. If you have qualifying insurance, Found can be a solid choice at $17/month. If you are paying out of pocket, look elsewhere.