Fridays Weight Loss Reviews – GLP-1 Telehealth With Mixed Track Record

Fridays (joinfridays.com) is a GLP-1 telehealth provider operated by Thrive Health, Inc. out of Miami, FL, boasting 75,000+ active members and a comprehensive weight loss program that includes monthly virtual visits, Quest Diagnostics lab testing, 1:1 nutritionist access, and weekly group coaching — all starting at $150/month for compounded semaglutide. The program design is genuinely impressive. However, serious complaints filed with the BBB and ConsumerAffairs about prepaid medications never shipped, inability to cancel subscriptions, and wrong medications sent to patients paint a troubling picture of operational execution. Here's our full analysis.

What Is Fridays?

Fridays positions itself as a holistic GLP-1 weight loss platform — not just a prescription mill. Operated by Thrive Health, Inc. and headquartered in Miami, Florida, the company has built a program designed around the idea that medication alone isn't enough. Their approach bundles GLP-1 injections with registered dietitian consultations, weekly group coaching sessions, care coaching, and Quest Diagnostics lab testing to create what they describe as a comprehensive weight management ecosystem.

The company claims a 96.8% success rate and reports that members lose an average of 9 lbs in their first month, with a 15.28% average body weight reduction at 12 months. With 75,000+ active members and approximately 4,081 Trustpilot reviews at a claimed ~4.7/5 rating, they have built a significant market presence in the competitive GLP-1 telehealth space.

What They Offer

• Compounded Semaglutide injections for weight loss (subscription and month-to-month plans)
• Compounded Tirzepatide injections for weight loss (subscription and month-to-month plans)
• Brand-name Ozempic for patients who prefer FDA-approved options
• Brand-name Zepbound for patients who prefer FDA-approved tirzepatide
• NAD+ and Sermorelin for longevity and anti-aging
• B12-MIC injections for energy and metabolism support
• Testosterone replacement therapy for qualifying patients
• Microdosing formulations for specific therapeutic applications
• Monthly virtual visits with licensed providers
• Quest Diagnostics lab testing included in the program
• 1:1 registered nutritionist consultations
• Weekly group coaching sessions for accountability and community
• Care coaching and prescription management

The breadth of Fridays' medication menu is notable — offering both compounded and brand-name GLP-1 options alongside longevity treatments like NAD+ and Sermorelin is uncommon among telehealth weight loss providers. The inclusion of testosterone replacement and microdosing formulations further differentiates them from the typical GLP-1-only competitors. On paper, this is one of the most comprehensive programs in the space.

Fridays Pricing

Fridays uses a two-tier pricing model: a lower subscription rate for members who commit to recurring billing, and a higher month-to-month rate for those who prefer flexibility. All plans include the full suite of services — virtual visits, lab testing, nutritionist access, group coaching, and care coaching.

The subscription vs. month-to-month pricing gap is significant — $99/month difference for semaglutide and $119/month for tirzepatide. This creates strong pressure to commit to a subscription. As we'll discuss in the complaints section, multiple customers have reported difficulty canceling these subscriptions, which makes the subscription discount a potential trap rather than a genuine savings opportunity.

The month-to-month tirzepatide rate of $359/month is among the more expensive options in the market. While the included services (labs, coaching, nutritionist) add real value, patients paying that rate who encounter the delivery issues reported by other customers are in a particularly frustrating position — paying premium prices without receiving their medication.

My Experience With Fridays

I evaluated Fridays to understand their service given the large member base and polarized reviews. Here's what I found across the sign-up, consultation, and program experience:

Sign-Up Process

The enrollment process at Fridays is polished. You complete a health assessment covering weight loss history, current medications, medical conditions, and goals. The platform is well-designed and mobile-friendly. After submitting, you're scheduled for a virtual consultation with a licensed provider. The onboarding flow communicates the full program — medication, labs, coaching, nutritionist — which helps set expectations about the comprehensive nature of the service.

During sign-up, you choose between the subscription and month-to-month pricing tiers. The subscription option is presented as the obvious value choice, with the month-to-month rate positioned as the "premium flexibility" option. Given the cancellation complaints documented in BBB and ConsumerAffairs reviews, I would strongly recommend starting with month-to-month despite the higher cost, until you've confirmed the service works reliably for you.

Provider Consultation

The virtual consultation covered the standard GLP-1 evaluation — BMI review, health history discussion, medication selection, dosing protocol, and side effect counseling. The provider was knowledgeable and took time to explain the program's integrated approach with nutrition and coaching support. This felt more thorough than many telehealth consultations I've experienced, which often feel like checkbox exercises.

The program structure around the medication is where Fridays stands out. The Quest Diagnostics lab testing provides real clinical data, the 1:1 nutritionist adds personalized dietary guidance, and the weekly group coaching creates accountability. For patients who benefit from a structured support system alongside medication, this is genuinely valuable.

Operational Concerns

While the program design is strong, the operational complaints documented across the BBB and ConsumerAffairs are deeply concerning. Multiple customers report that after paying for their medications, the prescriptions were never shipped — with some reporting over $1,795 in charges for medications they never received. A nurse who reviewed the service alleged negligence and malpractice, claiming wrong medications were shipped to a patient. Other customers describe being unable to cancel their subscriptions, with billing continuing month after month despite repeated cancellation requests.

Reports of conflicting responses from different providers, wrong scheduling, and system glitches suggest operational infrastructure that hasn't scaled to match their 75,000+ member base. When customer service does respond, multiple reviewers describe the interactions as scripted and unhelpful, with representatives unable or unwilling to resolve billing disputes. One ConsumerAffairs reviewer flatly called the service "an absolute SCAM."

Pros and Cons

Is Fridays Legit?

Fridays is a legitimate company — Thrive Health, Inc. is a real business based in Miami, FL — but the operational issues documented in public complaints are significant and go beyond typical customer gripes.

Let's be clear about what's normal and what isn't in this space. Every GLP-1 telehealth provider gets some negative reviews — shipping delays happen, some patients don't respond well to medication, and billing misunderstandings occur. That's the baseline noise of any healthcare business at scale. What makes Fridays' complaint profile different is the nature and severity of the issues reported.

Customers reporting that they paid hundreds of dollars for medications that were never shipped — and then being denied refunds — is not a normal complaint. A nurse alleging that a wrong medication was shipped to a patient is not a normal complaint. Multiple customers reporting that they cannot cancel their subscriptions and continue to be billed month after month without receiving their medications is not a normal complaint. These are operational failures with real financial and potentially medical consequences.

The claimed 4.7/5 Trustpilot rating with 4,081 reviews suggests many customers do have positive experiences. It's entirely possible that the majority of Fridays' 75,000+ members are satisfied with the service. But the BBB and ConsumerAffairs complaints represent a pattern that prospective patients should be aware of before committing their health and money to this provider.

• Legitimate registered company — Thrive Health, Inc., Miami, FL
• Licensed providers conducting consultations and prescribing medications
• Quest Diagnostics partnership for lab testing adds credibility
• 75,000+ members with claimed high satisfaction rate
• BBB complaints about non-delivery and no refunds are a red flag
• ConsumerAffairs reviewers allege inability to cancel and continued billing
• Wrong medication shipped reported — a safety concern, not just a service issue
• Proceed with caution — use a credit card with purchase protection

Who Is Fridays Best For?

Fridays may work for patients who specifically want a comprehensive, all-in-one weight loss program — complete with lab testing, dietitian support, and group coaching — and who are willing to accept the documented risk of operational issues. If you value the structured support system with weekly coaching and 1:1 nutrition guidance, and you're comfortable paying a premium for those services, Fridays offers a program design that few competitors match.

The patients who benefit most from Fridays are likely those who need accountability beyond just medication — people who have tried GLP-1s before with limited success because they lacked the dietary and behavioral support to maximize results. The lab testing through Quest Diagnostics also provides clinical oversight that many budget providers skip.

Fridays is not recommended if you: Are budget-conscious and primarily looking for affordable GLP-1 access — at $150/month for compounded semaglutide (subscription), you're paying 51% more than CoreAge Rx's $99/month, and the month-to-month rate of $249 is 151% more. If you prioritize operational reliability and straightforward billing — the documented complaints about non-delivery, cancellation difficulties, and wrong medications make Fridays a higher-risk choice compared to providers with cleaner complaint profiles.

Final Verdict: Is Fridays Worth It?

Fridays has built one of the most comprehensive GLP-1 programs in the telehealth space — but execution issues are alarming enough to warrant serious caution.

The program design is genuinely impressive. The combination of medication, Quest Diagnostics labs, 1:1 nutritionist access, weekly group coaching, and care coordination addresses the whole patient — not just the prescription. Their wide medication menu (compounded, brand-name, longevity, testosterone) gives providers flexibility to customize treatment. And the claimed outcomes (96.8% success rate, 15.28% body weight reduction at 12 months) suggest the program works well for patients who receive consistent service.

But the complaints are not minor. Customers paying for medications they never receive. Subscriptions they cannot cancel. Wrong medications shipped. These are not the kind of issues you want to risk when your health and significant money are on the line. The gap between a beautifully designed program and the operational reality reported by a meaningful number of customers is the core problem.

My recommendation: If you want reliable, affordable GLP-1 access, CoreAge Rx at $99/month is the safer and more affordable choice — no subscription traps, no documented non-delivery issues, and $51/month less than Fridays' subscription rate. If the comprehensive program elements (labs, coaching, nutritionist) are important to you and you decide to try Fridays anyway, start month-to-month, use a credit card with strong purchase protections, and document all communications in case you need to dispute charges.

The Bottom Line

Fridays has built an ambitious, well-designed GLP-1 program with services that genuinely differentiate it from bare-bones competitors. But a program is only as good as its execution, and the documented complaints about non-delivery, billing issues, and medication errors are too serious to ignore. At $150/month (subscription) or $249/month (month-to-month) for compounded semaglutide, you're paying a premium that should come with premium reliability. For a proven, affordable alternative, CoreAge Rx at $99/month remains our top recommendation for patients who want dependable GLP-1 access without the operational risk.