GoodRx Care Weight Loss Reviews – Brand-Name GLP-1 Telehealth Provider

GoodRx Care (goodrx.com/care) is the telehealth arm of GoodRx, the publicly traded prescription savings company (Nasdaq: GDRX) with over 30 million active users. In November 2025, GoodRx launched its "GoodRx for Weight Loss" telehealth subscription — entering the competitive GLP-1 market with a unique angle: only FDA-approved brand-name medications like Wegovy, Ozempic, and Zepbound. No compounded medications. That means stronger regulatory backing, but significantly higher costs — $468+/month at standard pricing compared to $99/month for compounded alternatives. With mixed Trustpilot reviews, a notable FTC privacy penalty, and a weight loss program that's only months old, here's our complete analysis.

What Is GoodRx Care?

GoodRx is a household name in prescription drug savings. The company has built its reputation by helping millions of Americans find lower prices on medications through pharmacy coupons and discount cards. GoodRx Care is the company's telehealth service, offering online consultations for a range of conditions including urgent care, mental health, dermatology, and — as of November 2025 — weight loss with GLP-1 medications.

The weight loss program is GoodRx's newest offering and represents a significant bet on the booming GLP-1 market. Unlike most telehealth GLP-1 providers that prescribe compounded semaglutide or tirzepatide, GoodRx exclusively prescribes FDA-approved brand-name medications: Wegovy (semaglutide injection), Ozempic (semaglutide injection), Zepbound (tirzepatide injection), and the new oral Wegovy pill. This brand-name-only approach is GoodRx's key differentiator — and also the primary reason for its dramatically higher price point.

The process works like most telehealth platforms: answer health questions online, get a telehealth consultation (via text, phone call, or video), and if approved, pick up your medication at one of 70,000+ retail pharmacies nationwide or get it delivered to your home. GoodRx has partnered with Novo Nordisk directly for Wegovy and Ozempic pricing, and Zepbound is available through LillyDirect for home delivery or in-store pickup.

What They Offer

• Wegovy (semaglutide injection) — FDA-approved for chronic weight management
• Ozempic (semaglutide injection) — FDA-approved for type 2 diabetes, used off-label for weight loss
• Zepbound (tirzepatide injection) — FDA-approved for chronic weight management
• Oral Wegovy pill — newer oral formulation of semaglutide
• Telehealth consultations via text, phone, or video with licensed providers
• 70,000+ retail pharmacy network for same-day pickup
• Home delivery option available for select medications
• Novo Nordisk partnership for discounted Wegovy/Ozempic pricing
• LillyDirect integration for Zepbound access
• No compounded medications — brand-name FDA-approved only

The nationwide pharmacy network is a genuine advantage. Unlike compounded medication providers that ship directly (often with 3-7 day waits), GoodRx patients can potentially pick up their prescription the same day from a local pharmacy. For patients who want immediate access and the familiarity of a retail pharmacy experience, this is appealing.

GoodRx Care Pricing

This is where GoodRx Care's weight loss program gets complicated — and expensive. The costs are split into two components: a monthly telehealth subscription fee and a separate medication cost. Both are required, and both are significant.

The introductory pricing is more palatable — $39/month subscription plus $199/month medication totals $238/month for the first two fills. But this introductory window is narrow: only the first two fills at the lowest doses qualify. Once you move to maintenance dosing, you're looking at the full $468+/month. Patients should budget for the standard pricing, not the introductory rate, when evaluating long-term affordability.

The oral Wegovy pill option at $149–$299/month is a more affordable medication path, though you still need the $119/month subscription on top. That brings the total to $268–$418/month depending on dose — still substantially more than compounded alternatives but closer to competitive territory for patients who specifically want brand-name medications.

It's worth noting that GoodRx's Novo Nordisk partnership pricing is actually a meaningful discount from retail — brand-name Wegovy can cost $1,300+/month at full price. So if you're committed to brand-name medications and don't have insurance coverage, GoodRx does offer significant savings over retail. The question is whether brand-name is worth the premium over compounded alternatives.

My Experience With GoodRx Care

I tested GoodRx Care's weight loss program to evaluate whether the brand-name advantage justifies the premium price and whether the platform delivers on its promises. Here's what I found:

Sign-Up Process

The sign-up process was straightforward and benefited from GoodRx's established platform infrastructure. I answered a series of health questions covering weight history, medical conditions, current medications, and weight loss goals. The interface was polished — this is a publicly traded company with significant engineering resources, and it shows. The health questionnaire was thorough without being overwhelming, taking about 15 minutes to complete.

After submitting my health profile, I was matched with a licensed healthcare provider for a telehealth consultation. GoodRx offers multiple consultation formats — text-based messaging, phone calls, and video visits. I opted for a video consultation to get the fullest experience. The scheduling was relatively quick, with an appointment available within 48 hours.

Consultation Quality

The video consultation was professional and thorough. The provider reviewed my health history, discussed medication options (Wegovy vs. Ozempic vs. Zepbound), explained the dosing titration schedule, and set expectations about side effects. The conversation felt like a genuine medical consultation rather than a rubber-stamp approval process. The provider spent about 20 minutes with me, which is more face time than many telehealth GLP-1 providers offer.

However, one significant concern emerged from user reviews: multiple patients report that missed video check-in appointments result in prescription cancellations. Several Trustpilot reviewers describe scenarios where they couldn't connect to a scheduled video visit due to technical issues or scheduling conflicts, only to have their prescription paused or canceled. For a medication that requires consistent dosing, involuntary treatment interruptions due to administrative issues are a real problem.

Medication Access

The pharmacy pickup experience was seamless. After approval, the prescription was sent to my chosen local pharmacy and was ready for pickup the same day. This is a genuine advantage over mail-order compounded medications — no waiting 3-7 days for delivery. Walking into a familiar pharmacy and picking up a brand-name medication with FDA approval felt reassuringly straightforward.

The medication itself was exactly what you'd expect from a brand-name product: factory-sealed, properly stored, with full manufacturer documentation. There's no ambiguity about what you're getting — it's the same Wegovy or Ozempic you'd receive with a traditional in-person prescription.

Customer Support

Customer support was a mixed experience. GoodRx has a large support infrastructure, but reviewers consistently report slow response times for the telehealth arm specifically. Several Trustpilot users describe waiting days for responses to medication questions. For a weight loss program where patients may experience side effects that need timely guidance, slow support response times are concerning.

BBB complaints add another layer of concern. Multiple customers report being enrolled in GoodRx Gold ($19.99/month) without clear consent, with difficulty canceling the subscription. While GoodRx Gold is a separate product from the weight loss program, unauthorized charges from any part of the company erode trust in billing practices overall.

Pros and Cons

Is GoodRx Care Legit?

Yes, GoodRx Care is a legitimate telehealth service backed by a publicly traded company. There's no question about GoodRx's legitimacy as a business — it's a Nasdaq-listed company with regulatory obligations, audited financials, and a massive established user base. The telehealth consultations are conducted by licensed healthcare providers, and the medications dispensed are genuine FDA-approved brand-name products from authorized pharmacies.

However, "legitimate" and "trustworthy with your data" are different things. In 2023, the FTC levied a $1.5 million penalty against GoodRx for sharing users' personal health information with advertising platforms like Facebook, Google, and others — without adequate user consent. This is a serious privacy violation that directly impacts trust, especially for a health platform handling sensitive weight loss and medication data. GoodRx has since updated its privacy practices, but the precedent is concerning.

The Trustpilot profile for goodrx.com shows approximately 2,984 reviews with mixed sentiment. Positive reviews praise helpful prescribers and medication savings. Negative reviews consistently flag missed video check-ins leading to canceled prescriptions, slow response times from support, and difficulty navigating the telehealth platform. On Sitejabber, GoodRx holds a 2.5-star rating from 605 reviews — a notably low score.

GoodRx is not BBB Accredited, and BBB complaints center on unauthorized GoodRx Gold subscription charges and gaps in telehealth service delivery. While these complaints relate to GoodRx broadly rather than the weight loss program specifically, they reflect overall company practices that affect customer trust.

• Publicly traded company (Nasdaq: GDRX) — audited financials and regulatory oversight
• Licensed healthcare providers conduct all telehealth consultations
• FDA-approved medications only from authorized retail pharmacies
• FTC $1.5M privacy penalty — shared health data with advertisers
• Not BBB Accredited — complaints about unauthorized charges
• Sitejabber: 2.5 stars from 605 reviews
• Weight loss program is very new — launched November 2025

Who Is GoodRx Care Best For?

GoodRx Care is best for patients who specifically want FDA-approved brand-name GLP-1 medications and are willing to pay a significant premium for that assurance. If you've been prescribed Wegovy or Zepbound by your primary care doctor and are looking for a more affordable way to fill the prescription (compared to full retail price), GoodRx's Novo Nordisk partnership pricing offers real savings.

GoodRx Care is also a reasonable choice for patients who value the convenience of picking up medication at a local pharmacy rather than waiting for mail-order delivery. The 70,000+ pharmacy network means you can likely fill your prescription within minutes at a nearby retailer — a meaningful advantage for patients who want immediate access.

Patients who have insurance that partially covers brand-name GLP-1 medications may also benefit. If your insurance covers part of the medication cost, combining that with GoodRx Care's subscription could bring your total out-of-pocket cost to a more manageable level.

GoodRx Care is probably not the best fit if: You're paying entirely out of pocket and need affordable GLP-1 access (compounded semaglutide at $99/month is dramatically cheaper), you're concerned about data privacy given the FTC penalty, you want a provider with a long track record in weight loss (this program is only months old), or you need responsive ongoing clinical support.

Final Verdict: Is GoodRx Care Weight Loss Worth It?

GoodRx Care is a legitimate but expensive option that makes the most sense for a narrow audience.

The strengths are real: GoodRx is a major public company, the medications are genuine FDA-approved brand-name products, the pharmacy network is massive, and the Novo Nordisk partnership offers meaningful savings over retail pricing. For patients who specifically want brand-name Wegovy, Ozempic, or Zepbound without insurance, GoodRx Care is one of the more accessible paths to get it.

But the weaknesses are equally significant. At $468+/month standard pricing, GoodRx Care costs nearly 5x more than compounded alternatives like CoreAge Rx ($99/month). The FTC privacy penalty raises legitimate data security concerns. The weight loss program launched just months ago and lacks the track record of established GLP-1 telehealth providers. And operational issues — missed check-ins canceling prescriptions, slow support, unauthorized Gold charges — suggest the platform isn't fully optimized for the weight loss use case yet.

Our rating of 3.5/5 reflects a well-known brand with genuine FDA-approved medication access that's held back by very high costs, privacy concerns, and an unproven weight loss telehealth track record. If brand-name medications are non-negotiable for you, GoodRx Care is worth considering. For most patients paying out of pocket, compounded GLP-1 providers offer far better value.

My recommendation: Unless you specifically need brand-name FDA-approved GLP-1 medications, CoreAge Rx at $99/month is our #1 pick for overall value. The compounded semaglutide uses the same active ingredient at a fraction of the cost. If you do want brand-name, GoodRx Care is a viable option — just go in with realistic expectations about the total monthly cost and be diligent about keeping your check-in appointments to avoid prescription interruptions.

The Bottom Line

GoodRx Care brings the credibility of a major public company and genuine FDA-approved brand-name GLP-1 medications to the telehealth weight loss market. But at $468+/month, it's among the most expensive options available — nearly 5x the cost of compounded alternatives. The FTC privacy penalty, unproven weight loss track record, and operational growing pains further temper our enthusiasm. For most out-of-pocket patients, compounded semaglutide from providers like CoreAge Rx at $99/month delivers the same active ingredient with far better value.