Lemonaid Health Weight Loss Reviews – 23andMe's Overpriced GLP-1 Program

Lemonaid Health is owned by 23andMe (Nasdaq: ME) and charges $298-$348/month for a bare-bones, medication-only GLP-1 weight loss program. With a Trustpilot rating of 2.4/5 from just 19 reviews and no coaching or lifestyle support included, this is one of the hardest providers to recommend. Here's my honest review.

What Is Lemonaid Health?

Lemonaid Health is a telehealth platform headquartered in San Francisco, CA (870 Market Street, Suite 415) that was acquired by 23andMe, the genetics and biotech company, in 2021. They launched their GLP-1 weight loss program in August 2024, making them relatively new to the weight loss space despite being an established telehealth brand.

The 23andMe connection sounds impressive on paper. A major publicly traded biotech company (Nasdaq: ME) backing a telehealth weight loss service suggests serious resources and scientific credibility. In practice, however, the acquisition hasn't translated into a superior product. Multiple reviewers on Trustpilot and Reddit report that service quality has actually declined since 23andMe took over, with complaints about billing issues, unauthorized charges, and impersonal care becoming more common.

Lemonaid Health employs U.S.-based clinicians including physicians, pharmacists, nurse practitioners, and registered nurses licensed across all 50 states. Their compounded medications come from FDA-inspected 503(b) compounding pharmacies. On the research front, 23andMe is conducting a genetic study on GLP-1 response variability — an interesting scientific endeavor, but one that provides zero tangible benefit to current patients paying $300+ per month.

What They Offer

• Compounded Semaglutide and Compounded Tirzepatide
• Brand-name Ozempic and Wegovy (at extreme prices)
• Zepbound vials via LillyDirect partnership
• Metformin as an add-on
• U.S.-based licensed clinicians (physicians, NPs, RNs, pharmacists)
• One annual lab test through Quest Diagnostics
• Free shipping (2-3 business days), expedited next-day available
• FSA/HSA accepted (no insurance accepted)

Lemonaid Health Pricing

Let me break down the real cost because Lemonaid Health's pricing structure is designed to obscure the total. Every plan requires a mandatory $49/month membership fee on top of medication costs. So when they advertise compounded semaglutide at "$249/month" on the quarterly plan, your actual monthly spend is $298. On the monthly plan at $299, you're really paying $348/month. That's nearly 3.5x what CoreAge Rx charges at $99/month for the same medication.

For the quarterly plan, you'll pay $894 every 80 days for compounded semaglutide. The biannual plan comes to $1,668 every 160 days. These bulk plans do save money versus month-to-month, but you're locking in for extended periods with a provider that has concerning reviews about billing practices and difficulty canceling.

The brand-name options are astronomically expensive. Ozempic at $1,199/month and Wegovy at $1,599/month (plus the $49 membership) put these out of reach for most people. Even the Zepbound vials through LillyDirect at $349+/month plus membership are far more expensive than competitors offering compounded tirzepatide.

What Does the $49 Membership Get You?

The mandatory $49/month membership fee covers access to their platform, provider consultations, and one annual lab test through Quest Diagnostics. That's it. No coaching. No nutritional guidance. No behavioral support. No app with tracking features. Just the privilege of being allowed to purchase their medications. When providers like CoreAge Rx include consultations in their $99/month price without any membership fee, the $49 monthly surcharge feels like an insult.

My Experience With Lemonaid Health

I tested Lemonaid Health's GLP-1 weight loss program to evaluate whether the 23andMe backing and established telehealth infrastructure translate into a premium experience worth $298-$348/month. The short answer: they don't.

Sign-Up Process

The sign-up process was straightforward. You create an account, complete a medical questionnaire covering your weight history, BMI, medical conditions, current medications, and weight loss goals. The questionnaire took about 15 minutes and was standard for the industry — nothing particularly thorough or innovative. You're then prompted to select your medication preference and plan length before paying.

The $49 membership fee hits immediately, before you've even spoken to a provider. This is a red flag. You're paying for access before knowing whether you'll be approved for medication. While they state refunds are available if you're not eligible, this upfront charge before any medical evaluation feels aggressive — especially given the billing complaints across review platforms.

Consultation Quality

The consultation was asynchronous — a provider reviewed my questionnaire and messaged me within 48 hours. There was no video call, no phone call, no real-time interaction. The provider asked a few follow-up questions about my medical history via the platform's messaging system, and then prescribed compounded semaglutide. The entire "consultation" felt perfunctory, like checking boxes rather than genuinely evaluating my health needs.

For $348/month (medication plus membership on the monthly plan), I expected a meaningful clinical interaction. What I got was an impersonal message exchange that could have been completed in 5 minutes. There was zero discussion of lifestyle modifications, dietary recommendations, exercise, or behavioral strategies. The provider prescribed medication and moved on. At $99/month, this level of service would be acceptable. At $348/month, it's unacceptable.

Medication Delivery

Medication shipped within 3 days of approval and arrived 2 business days later via free standard shipping. The packaging was professional with proper cold-chain materials, and the compounded semaglutide came with clear injection instructions and dosing guidelines. This was the one area where Lemonaid Health performed well — their pharmacy fulfillment is competent, which you'd expect from a company backed by a major biotech firm.

Customer Support

I contacted support three times during my evaluation. Twice through the messaging platform and once by phone. Response times averaged 36-48 hours for messages. The phone support line connected me after a 20-minute hold. Answers were adequate but generic — clearly following scripts rather than providing personalized guidance. Nobody proactively checked in on my progress, adjusted my plan, or offered any support beyond answering direct questions.

The billing-related complaints I'd read online were particularly concerning. When I tested the cancellation process, it required multiple interactions and explicit confirmation. I can see how less assertive customers might end up with unwanted charges — a pattern consistent with the BBB complaints and Reddit reports about unauthorized charges and difficulty stopping shipments.

Pros and Cons

Is Lemonaid Health Legit?

Yes, Lemonaid Health is a legitimate telehealth provider. Being owned by 23andMe, a publicly traded company on the Nasdaq, provides a level of corporate accountability that smaller providers can't match. They hold a BBB A+ rating and have responded to all 11 filed complaints.

However, "legitimate" and "recommended" are very different things. The BBB customer star rating is just 2.29/5 despite the A+ business rating. Trustpilot shows a dismal 2.4/5 with only 19 reviews — classified as "POOR." Facebook reviews paint a slightly better picture at 4.3/5, but the overwhelmingly negative feedback on Trustpilot and BBB customer reviews tells a more consistent story.

The most concerning pattern across review platforms is complaints about billing. Multiple BBB complaints reference unauthorized charges or difficulty stopping recurring shipments and charges. Reddit threads echo these complaints, with users reporting they were billed after attempting to cancel. While Lemonaid Health has responded to BBB complaints, the recurring nature of billing issues suggests a systemic problem rather than isolated incidents.

What confirms their legitimacy:

• Owned by 23andMe (Nasdaq: ME) — publicly traded company
• BBB A+ rating with all complaints addressed
• U.S.-based licensed clinicians (physicians, NPs, RNs, pharmacists)
• Compounded medications from FDA-inspected 503(b) pharmacies
• Established telehealth platform operating since before the GLP-1 boom
• Proper medical screening and prescription protocols
• Lab testing partnership with Quest Diagnostics
• HIPAA-compliant platform and data handling

Who Is Lemonaid Health Best For?

Honestly, I struggle to identify a strong use case for Lemonaid Health over competitors. Their primary selling point — 23andMe corporate backing — provides peace of mind about legitimacy but doesn't translate into better medication, better service, or better pricing. The genetic research on GLP-1 response variability is intellectually interesting but offers nothing to patients paying $300+/month right now.

Lemonaid Health might make sense for people who specifically want access to brand-name Ozempic, Wegovy, or Zepbound through a single provider and don't mind paying extreme premiums. Their LillyDirect partnership for Zepbound vials is somewhat unique, though the pricing still isn't competitive. If you're an existing Lemonaid Health patient who already uses their platform for other telehealth services (they offer treatment for various conditions), the convenience of adding GLP-1 medication through the same provider could have marginal value.

For everyone else — which is the vast majority of people seeking GLP-1 weight loss treatment — there are dramatically better options. CoreAge Rx provides compounded semaglutide at $99/month with consultations included and no membership fee. That's $199-$249/month less than Lemonaid Health for the same active medication. Even if you prefer tirzepatide, numerous competitors offer it for $150-$250/month without mandatory membership surcharges.

Final Verdict: Is Lemonaid Health Worth It?

No, Lemonaid Health is not worth it for most people. At $298-$348/month for a medication-only service with no coaching, no nutritional guidance, and some of the worst customer reviews in the space, Lemonaid Health represents poor value despite its legitimate corporate backing.

The 3.0/5 rating reflects a provider that is technically competent and legally legitimate but fundamentally overpriced and underdelivering. The mandatory $49/month membership fee adds cost without adding value. The Trustpilot rating of 2.4/5 — one of the worst we've reviewed — combined with BBB customer complaints about billing issues, paint a picture of a company that cares more about revenue extraction than patient experience.

The 23andMe connection is a double-edged sword. On one hand, it provides corporate legitimacy and FDA-inspected pharmacy sourcing. On the other, reviewers consistently report that quality declined after the 2021 acquisition — suggesting that corporate ownership prioritized margins over patient care. The genetic research angle is a nice talking point, but it's essentially using current patients as revenue sources to fund R&D that might benefit future patients someday.

When you can get compounded semaglutide from CoreAge Rx at $99/month — with consultations included, no membership fee, and no billing horror stories — there's simply no rational reason to pay Lemonaid Health $298-$348/month for less service and worse reviews. Save your money and go with a provider that delivers more for less.

The Bottom Line

Lemonaid Health is a legitimate but overpriced, underperforming GLP-1 provider. Corporate backing from 23andMe doesn't compensate for a $49/month membership fee, total costs of $298-$348/month, zero lifestyle support, and some of the worst customer reviews we've seen. Your money goes much further elsewhere.