MD Exam Weight Loss Reviews — Serious Red Flags to Consider

MD Exam (MDExam) is a virtual weight loss platform based in Miami, Florida, offering compounded GLP-1 medications like semaglutide and tirzepatide. While the company claims over 86,000 patients served and a 93% success rate, the reality painted by third-party reviews is far less rosy. The BBB has formally identified a pattern of complaints, Birdeye ratings sit at a dismal 1.2/5, and Trustpilot has flagged the company for potentially soliciting reviews in unsupported ways. Here is our full, honest assessment.

What Is MD Exam?

MD Exam is a telehealth weight loss platform founded by Sergio Padron in 2022. Headquartered at 4848 SW 74 Ct, Suite 201, Miami, FL 33155, the company offers virtual consultations with medical professionals and prescribes compounded GLP-1 medications for weight loss. They claim to have a team of over 50 medical professionals including MDs, RNs, and wellness coaches.

The company markets itself with impressive statistics: a 93% success rate, an average of 68 days to lose 20 pounds, and over 86,000 patients served. However, these self-reported numbers should be taken with a grain of salt, as they are not independently verified and stand in stark contrast to the volume and severity of complaints found across multiple review platforms.

MD Exam can be reached by phone at 1-833-210-4080 or by email at support@mdexam.care. They also offer a patient portal for managing plans and tracking progress. The company provides weekly progress tracking, text-based consultations, and regular check-ins as part of their service.

Medications Offered

MD Exam offers three main medication options for weight loss:

• Compounded Semaglutide (injectable) — the most commonly prescribed GLP-1 medication for weight loss, administered via weekly injections
• Compounded Tirzepatide (injectable) — a newer dual-action GLP-1/GIP receptor agonist, also administered via weekly injections
• Oral Semaglutide (sublingual) — a sublingual tablet option for patients who prefer not to inject, though oral semaglutide has questions around bioavailability and efficacy compared to injectable forms

Their service package includes telemedicine visits, nutrition and exercise coaching, and the medication itself. They also claim to offer a 100% refund if you do not qualify for treatment, and state that medication delivery occurs within one business week. On paper, this sounds reasonable. In practice, as we will explore below, the delivery promises have been a major source of complaints.

MD Exam Pricing

MD Exam advertises pricing starting at $225/month, which places them in the mid-to-high range of the GLP-1 telehealth market. However, multiple patients have reported actual costs closer to $300/month for monthly plans, and the pricing structure is not as straightforward as it initially appears.

One noteworthy aspect of MD Exam is that they claim to accept most major insurance plans, which is unusual in the compounded GLP-1 telehealth space. If your insurance covers their services, this could significantly reduce your out-of-pocket costs. They also offer payment plans for uninsured patients. However, the insurance acceptance claim should be verified directly with your insurance company before enrolling.

For context, at $225-$300/month, MD Exam is significantly more expensive than top-rated providers like CoreAge Rx, which offers compounded semaglutide starting at just $99/month with no initial appointment fee and consistently excellent reviews. The price difference becomes even more significant over a typical 6-12 month treatment period, where you could save $756 to $2,412 by choosing a more affordable provider.

My Experience Researching MD Exam

Rather than just skimming the surface, we conducted a deep dive into MD Exam across every major review platform. What we found was a deeply polarized picture — a handful of genuinely enthusiastic reviews alongside a torrent of serious complaints about operational failures.

The Positive Reviews

To be fair, some MD Exam patients have reported significant weight loss results. Individual testimonials mention losing 87 pounds, 50 pounds, and 80 pounds. Some reviewers praise the customer service team and describe their experience as smooth and supportive. On Trustpilot, which shows roughly 112 reviews, the positive reviews tend to highlight responsive staff and effective medication.

However, it is critical to note that Trustpilot has flagged MD Exam for potentially soliciting reviews in unsupported ways. This means Trustpilot identified patterns suggesting the company may have encouraged reviews through methods that violate Trustpilot's guidelines. This flag significantly undermines the credibility of the positive reviews on that platform.

The Negative Reviews — And There Are Many

The negative reviews across multiple platforms paint a troubling picture. Here is a breakdown of what we found on each major review site:

• Trustpilot: ~112 reviews, very mixed — flagged for potentially soliciting reviews in unsupported ways
• Better Business Bureau (BBB): Approximately 1.4/5 rating — BBB has formally identified a PATTERN OF COMPLAINTS around delivery issues and difficulty contacting the business
• Birdeye: 1.2/5 with 18 reviews — among the worst ratings we have seen for any provider
• Sitejabber: 3.5/5 with only 6 reviews — too small a sample to be meaningful
• RealReviews.io: 2.7/5, ranked 38 out of 39 in the Weight Loss category — nearly dead last
• Reviews.io: Complaints about AI-driven communications with no human interaction

Common Complaint Themes

Across all review platforms, several complaint themes emerged repeatedly:

• Delivery failures: Medications not arriving at all, or arriving after excessive delays that disrupt treatment schedules
• Medications arriving hot: Multiple reports of temperature-sensitive GLP-1 medications arriving without proper cold chain packaging, potentially rendering them ineffective or unsafe
• Customer service difficulties: Patients unable to reach anyone by phone or email, calls going unanswered, emails met with automated responses
• Billing concerns: Being auto-switched to more expensive plans, billed for medications never received, difficulty obtaining refunds
• Refund difficulties: Despite claiming a refund policy, patients report significant challenges getting their money back when services are not delivered
• AI-driven communications: Some reviewers report interactions feeling entirely automated with no genuine human engagement
• Dosage and efficacy questions: Concerns about the oral semaglutide formulation and whether the dosing is adequate for meaningful weight loss

Pros and Cons

Is MD Exam Legit?

This is a nuanced question. MD Exam appears to be a legally operating business — Scamadviser considers the site legitimate and safe, and they do have a physical address, phone number, and registered business entity. They employ licensed medical professionals and work with compounding pharmacies to provide medications. In the strictest sense, MD Exam is not a scam.

However, "not a scam" is an extremely low bar. The operational problems documented across multiple review platforms are severe and widespread. When the Better Business Bureau formally identifies a pattern of complaints about delivery failures and customer service accessibility, that tells you something fundamental about how the business operates. It means this is not a case of a few unhappy customers — it is a systemic issue that the BBB deemed serious enough to formally flag.

The Trustpilot review solicitation flag adds another layer of concern. If a company is genuinely delivering great service, they should not need to solicit reviews in ways that violate platform guidelines. The fact that their most positive review platform has flagged them for this behavior raises legitimate questions about whether the positive reviews accurately reflect typical customer experiences.

Consider the full picture of third-party ratings: 1.4/5 on BBB, 1.2/5 on Birdeye, 2.7/5 on RealReviews.io (ranked 38 of 39), and flagged on Trustpilot. When multiple independent review platforms all paint the same negative picture, the signal is clear. Some patients do get good results, but the risk of a poor experience — failed deliveries, billing issues, inability to reach customer support — is unacceptably high.

Who Is MD Exam For?

Given the significant concerns outlined above, it is difficult to recommend MD Exam for most consumers. However, there are narrow scenarios where it might be worth considering:

MD Exam might make sense if: Your insurance specifically covers their services and you cannot find another in-network GLP-1 provider. If insurance brings your cost down to near-zero out of pocket, the financial risk is reduced, though the operational risks (delivery failures, customer service issues) remain. You should also be comfortable closely monitoring your billing statements and being persistent about follow-ups.

MD Exam is probably not for you if: You are paying out of pocket, you want reliable medication delivery, you value responsive customer support, or you want peace of mind that your provider has strong third-party reviews. At $225-$300/month out of pocket, you are paying significantly more than providers with vastly better track records. CoreAge Rx, for example, offers compounded semaglutide at $99/month with consistently excellent reviews and responsive customer support.

If you are specifically interested in oral semaglutide, keep in mind that the efficacy of compounded sublingual semaglutide is still debated, and MD Exam is not the only provider offering it. Do thorough research on the oral formulation itself before committing to any provider for this option.

Final Verdict: Is MD Exam Worth It?

For most people, no. Our rating of 2.8/5 reflects a provider with some legitimate aspects — real medical professionals, actual GLP-1 medications, some genuinely satisfied patients, and the unusual benefit of insurance acceptance — but with operational problems so severe and well-documented that we cannot recommend it for most consumers.

The BBB pattern of complaints is the single most damning finding. This is not our opinion or interpretation — it is the conclusion of an independent consumer protection organization that formally identified recurring, systemic issues with delivery and customer service. Combined with the 1.2/5 Birdeye rating, the 1.4/5 BBB rating, the Trustpilot review solicitation flag, and the near-last-place ranking on RealReviews.io, the evidence is overwhelming that MD Exam has serious operational problems.

When you factor in the pricing — $225 to $300 per month — the value proposition collapses entirely. Why pay more than double the price for a provider with terrible reviews when options like CoreAge Rx offer the same medications at $99/month with consistently excellent service? The math does not make sense, and neither does the risk.

If you are currently using MD Exam and having a good experience, there is no urgent need to switch. Some patients clearly do receive good care. But if you are evaluating providers for the first time, we strongly recommend looking elsewhere. Your weight loss journey is too important — and too expensive — to gamble on a provider with this track record.

The Bottom Line

MD Exam has too many red flags for us to recommend. The BBB complaint pattern, terrible third-party ratings, Trustpilot review solicitation flag, widespread delivery failures, and high pricing relative to the competition all point to a provider that is not worth the risk. At 2.8/5, MD Exam earns credit for accepting insurance and delivering real results for some patients, but the operational failures are too widespread and too serious to overlook. Choose a provider with a proven track record and transparent pricing — your health and your wallet will thank you.