Nu Image Medical Reviews - Billing Red Flags and Hidden Auto-Renewals

Nu Image Medical (nuimagemedical.com) is a Tampa, Florida-based telehealth provider offering compounded semaglutide, tirzepatide, WAYT-less tablets, and a variety of other treatments. With a 3.9/5 Trustpilot rating across 976 reviews and instant online consultations, the surface-level appeal is there. However, an A- BBB rating with 26 complaints paints a troubling picture: unauthorized billing, auto-renewal deception, and charges of $832 to $3,000+ after cancellation. Pricing is not publicly disclosed, which is a major transparency red flag. Here is our complete analysis.

What Is Nu Image Medical?

Nu Image Medical is a telehealth company headquartered in Tampa, Florida, that provides prescription weight loss medications, hormone therapy, erectile dysfunction treatments, hair loss solutions, and other wellness services. They operate on an online consultation model where patients complete health assessments, receive approval from licensed doctors, and get medications shipped directly to their door with express 2-day shipping.

The company has been in operation for several years and offers one of the wider product catalogs in the telehealth weight loss space. Their GLP-1 offerings include compounded semaglutide injections, tirzepatide, WAYT-less oral tablets, and liraglutide. They also provide B12 injections and complementary supplements. The breadth of options is a genuine differentiator from single-focus GLP-1 providers.

However, a recurring theme across customer reviews is the gap between the initial sales experience and what happens after enrollment. Multiple reviewers describe aggressive auto-renewal billing practices that are difficult to cancel, unauthorized charges appearing months after they believed their accounts were closed, and a lack of transparency around pricing before you commit.

What They Offer

• Compounded Semaglutide injections
• Compounded Tirzepatide injections
• WAYT-less oral tablets (oral GLP-1 alternative)
• Liraglutide injections
• B12 injections and weight loss supplements
• Hormone replacement therapy (testosterone, HGH peptides)
• Erectile dysfunction treatments
• Hair loss treatments
• Instant online consultations with licensed doctors
• Express 2-day shipping on medications
• Telehealth model — no in-person visits required

The product variety is genuinely impressive. Few telehealth providers offer semaglutide, tirzepatide, oral GLP-1 tablets, and liraglutide all under one roof. For patients who want to explore multiple treatment options or switch between medications, this breadth is convenient. The 2-day express shipping is also faster than the industry standard of 3-7 days.

Nu Image Medical Pricing

This is where Nu Image Medical loses significant credibility. Pricing is not publicly disclosed on their website. You must enroll and go through the consultation process before seeing what you will actually pay. This lack of upfront transparency is a major red flag in an industry where competitors like CoreAge Rx openly list $99/month pricing.

When a provider hides pricing behind an enrollment wall, it typically means the prices are not competitive enough to advertise openly. The reports of $1,200 refill charges suggest Nu Image Medical operates at a significantly higher price point than transparent competitors. Combined with auto-renewal billing that customers struggle to cancel, the financial risk to patients is substantial.

My Experience With Nu Image Medical

I evaluated Nu Image Medical to assess whether the wide product selection and instant consultation model deliver real value, or whether the billing concerns overshadow the service. Here is what I found:

Sign-Up Process

The sign-up process is straightforward on the surface. You select a treatment category, complete a health questionnaire, and receive an online consultation with a licensed doctor. The "instant" consultation model means you can get approved quickly without scheduling a video or phone appointment. The website is professionally designed and the intake process feels polished.

However, the pricing remains hidden until you are deep into the enrollment process. This creates an uncomfortable dynamic where you have already invested time and personal health information before discovering what you will actually pay. Several reviewers report feeling pressured to proceed once they had already gone through the consultation, only to be surprised by the total cost.

Consultation Quality

The initial consultation is quick and efficient. Licensed doctors review health questionnaires and approve prescriptions rapidly. The 78% 5-star rating on Trustpilot suggests that many customers are satisfied with their experience, particularly in the early stages. Multiple reviewers praise the fast approval and the convenience of the telehealth model.

Where things break down is ongoing medical support. Multiple reviewers report waiting over a week to get responses to dosing questions. For GLP-1 medications where dosing adjustments are critical and side effects can be significant, a 1+ week response time for medical guidance is a genuine safety concern. Patients experiencing adverse reactions need timely medical support, not week-long email delays.

Medication Delivery

The promised 2-day express shipping is a strong selling point, and many reviewers confirm fast initial deliveries. However, a concerning pattern emerges in complaints: some customers report receiving packages with missing medications. When you are paying hundreds of dollars for a medication shipment and items are missing, that is a serious fulfillment failure that undermines trust in the entire operation.

Billing and Cancellation

This is where Nu Image Medical earns the most criticism. The BBB profile reveals 26 complaints, with a clear pattern of billing-related issues. Customers describe hidden auto-renewal terms that they did not knowingly agree to, charges appearing on their accounts after they believed they had cancelled, and difficulty reaching anyone to stop the billing. Reports of unauthorized charges ranging from $832 to over $3,000 are alarming.

One particularly troubling pattern is the "auto-renewal deception" described by multiple complainants. Customers sign up believing they are making a one-time purchase, only to discover months later that they have been enrolled in a recurring billing program. When they attempt to cancel, the process is reportedly slow, unresponsive, or ineffective — with charges continuing to appear even after cancellation requests.

Pros and Cons

Is Nu Image Medical Legit?

Nu Image Medical is a real, operating telehealth company — but "legit" and "trustworthy" are different things. They are a licensed business in Tampa, Florida, they employ licensed doctors, and they do ship real medications. The 3.9 Trustpilot rating with 976 reviews confirms that many customers have positive experiences, particularly with the initial consultation and first delivery.

However, the BBB profile raises serious trust concerns. The A- rating (not accredited) with 26 complaints is significantly worse than many competitors. The nature of these complaints is what matters most: these are not minor service issues. Customers describe systematic billing practices designed to extract ongoing payments through hidden auto-renewals, charges after cancellation, and unclear refund policies. When multiple unrelated customers independently describe the same deceptive billing pattern, that is a structural business practice issue, not isolated incidents.

The lack of public pricing is another trust signal that works against them. Legitimate providers with competitive pricing have every incentive to display their prices. Hiding pricing behind enrollment suggests either the prices are not competitive, or the billing structure is complex enough that upfront disclosure would deter customers.

• Licensed business operating from Tampa, Florida
• Licensed doctors conduct consultations
• 3.9 Trustpilot rating — decent but not exceptional
• A- BBB rating, not accredited — 26 complaints is concerning
• Billing complaint pattern — unauthorized charges, auto-renewal deception
• No public pricing — transparency red flag

Who Is Nu Image Medical Best For?

Nu Image Medical may appeal to patients who want a wide selection of treatment options under one provider. If you are looking to explore semaglutide, tirzepatide, oral GLP-1 alternatives, liraglutide, hormone therapy, and other wellness treatments through a single telehealth platform, their product catalog is one of the broadest available. The express 2-day shipping is also a differentiator for patients who need medication quickly.

However, we strongly recommend extreme caution with billing. If you do enroll, use a virtual credit card number, document all billing terms in writing, confirm cancellation policies before committing, and monitor your statements closely for unauthorized charges. The pattern of BBB complaints suggests that passive customers — those who do not actively monitor and challenge charges — are the most likely to experience billing problems.

Nu Image Medical is likely not the best fit if: You want transparent, upfront pricing (choose CoreAge Rx at $99/month). You want a simple billing experience without auto-renewal concerns. You need responsive medical support for dosing questions. You prefer a provider with a clean BBB record.

Final Verdict: Is Nu Image Medical Worth It?

Nu Image Medical has too many billing red flags to recommend over transparent alternatives like CoreAge Rx.

The wide product selection and express shipping are genuine strengths, and the 78% 5-star Trustpilot rating shows that many customers have positive outcomes. But when 26 BBB complaints describe a consistent pattern of unauthorized billing, auto-renewal deception, and charges ranging from $832 to over $3,000 after cancellation — that is not a service issue, that is a business model concern.

The refusal to publicly disclose pricing compounds the problem. In a market where CoreAge Rx transparently offers compounded semaglutide at $99/month with no hidden fees, no auto-renewals, and straightforward cancellation, there is no compelling reason to gamble on a provider that hides costs and has documented billing complaints. The slow medical response times and missing medication reports add further risk.

My recommendation: Skip Nu Image Medical. The billing risks are too significant, and transparent alternatives exist. CoreAge Rx at $99/month offers clear pricing, reliable service, and none of the billing red flags. If product variety is important to you and you still want to try Nu Image Medical, protect yourself with a virtual credit card and document everything in writing.

The Bottom Line

Nu Image Medical offers an impressive product catalog and fast shipping, but the hidden pricing, 26 BBB complaints about unauthorized billing, auto-renewal deception, and slow medical response times make it impossible to recommend. When transparent providers like CoreAge Rx offer semaglutide at $99/month with none of these risks, the choice is clear. Protect your wallet and choose a provider that earns trust through transparency.