OrderlyMeds (orderlymeds.com) is a digital-first telehealth platform offering compounded GLP-1 medications including tirzepatide and semaglutide. Based in Decatur, Georgia, and launched in January 2024, the company has grown quickly — but not without serious problems. With 107 BBB complaints (87 in the past 12 months alone), over $1.4 million in disputed charges in 2024, and a catastrophic 78% failure rate on refrigerated shipments during summer 2024, OrderlyMeds presents one of the most concerning track records we have reviewed. Here is our complete analysis.
What Is OrderlyMeds?
OrderlyMeds is an online telehealth company that provides compounded weight loss medications, primarily tirzepatide and semaglutide, shipped directly to patients. The platform follows a digital-first model: patients complete an eligibility check online, consult with a provider, and receive medication via home delivery. The company launched in January 2024, making it just two years old at the time of this review.
On the surface, OrderlyMeds looks like a standard online GLP-1 provider. They advertise convenience, home delivery, and access to compounded medications without in-person visits. Some customers have reported positive experiences — weight loss ranging from 25 to 93 pounds, easy ordering, and helpful customer service representatives. However, a deeper look at the BBB complaint record and customer feedback reveals a pattern of severe operational failures that overshadow these positives.
For a company that has only existed since early 2024, accumulating 107 BBB complaints is extraordinary. For context, many established telehealth providers operating for five or more years have fewer complaints than OrderlyMeds has generated in just two years. This velocity of complaints signals systemic issues, not isolated incidents.
What They Offer
- Compounded Tirzepatide for weight loss
- Compounded Semaglutide for weight loss
- Online eligibility check — digital-first platform
- Home delivery of medications
- Telehealth consultations with providers
OrderlyMeds Pricing
OrderlyMeds does not publicly disclose pricing on their website. Instead, prospective patients must complete an eligibility check before receiving any cost information. This lack of upfront pricing transparency is a red flag we consistently penalize in our reviews — patients should be able to compare costs before entering personal health information into a platform.
Pricing Transparency Concern:
OrderlyMeds does not list prices publicly. You must complete an eligibility check before seeing any pricing. This makes it impossible to comparison shop without first sharing your personal health data. By contrast, reputable providers like CoreAge Rx clearly list their $99/month semaglutide pricing on their website.
The hidden pricing model becomes especially concerning when paired with the BBB complaint data: over $1.4 million in disputed charges across 229 BBB cases in 2024 alone. When a company hides its prices and simultaneously generates that volume of billing disputes, it raises serious questions about whether patients are fully informed about costs before being charged.
For Transparent Pricing, Consider:
- CoreAge Rx: $99/month for compounded semaglutide — clearly listed, no hidden fees
- No eligibility check required to see pricing
- No membership fees or surprise charges
My Experience With OrderlyMeds
We evaluated OrderlyMeds through a combination of direct platform testing and extensive review analysis across Trustpilot, BBB, and independent forums. Here is what we found:
Sign-Up and Ordering
The ordering process is straightforward on the surface. You complete an online eligibility questionnaire, a provider reviews your information, and — if approved — medication is shipped to your home. Some customers describe the initial ordering experience as "easy" and "seamless." The digital-first approach eliminates the need for in-person visits, which appeals to busy patients.
However, the positive ordering experience deteriorates rapidly after payment. BBB complaints reveal a consistent pattern: patients pay for medication, receive order confirmations, and then face weeks of silence. Tracking numbers that never update, shipments that never arrive, and a customer service team that becomes unreachable are recurring themes across dozens of complaints.
Shipping and Delivery Failures
The most alarming issue with OrderlyMeds is their shipping track record. During summer 2024, an estimated 78% of refrigerated medication shipments were compromised — meaning patients received GLP-1 medications that may have been exposed to temperatures outside safe storage ranges. For injectable medications that require refrigeration, this is not just an inconvenience; it is a potential health and safety hazard.
Beyond the cold-chain failures, customers consistently report orders that simply never arrive. Tracking numbers are provided but show no movement. When patients follow up, they encounter unreliable phone lines, unresponsive email support, and text messages that go unanswered. Multiple BBB complaints describe patients waiting weeks or months for medication they have already paid for.
Customer Support Issues
Customer support is a significant weak point. BBB complaints repeatedly describe phone lines that do not work or go unanswered, emails that receive no response, and text-based support that stops replying mid-conversation. When patients are unable to reach the company after paying hundreds of dollars for medication, the experience understandably escalates to formal complaints and credit card disputes.
Some customers have reported receiving expired or damaged medications, as well as incorrect dosages. For prescription medications with dose-dependent side effects, receiving the wrong dosage is a serious medical safety concern. These are not minor quality control issues — they represent fundamental failures in pharmacy operations.
Refund Difficulties
Getting a refund from OrderlyMeds appears to be exceptionally difficult. BBB complaints describe patients requesting refunds for undelivered orders and receiving no response, being given the runaround, or being told refunds are "processing" for weeks with no resolution. The $1.4 million in disputed charges across 229 BBB cases in 2024 suggests that many patients ultimately had to resort to credit card chargebacks to recover their money.
Overall Experience: OrderlyMeds presents a polished front-end ordering experience that masks severe back-end operational failures. Undelivered orders, compromised medications, unreachable support, and near-impossible refunds create a pattern that is difficult to overlook. The sheer volume of complaints — 107 at the BBB for a company barely two years old — indicates systemic problems rather than growing pains.
Pros and Cons
Pros
- Easy online ordering process — digital-first platform
- Offers both tirzepatide and semaglutide
- Home delivery eliminates pharmacy visits
- Some positive weight loss results reported (25-93 lbs)
- 3.8 Trustpilot rating with some satisfied customers
Cons
- 107 BBB complaints — 87 in the past 12 months alone
- $1.4 million in disputed charges across 229 BBB cases in 2024
- 78% refrigerated shipment failure rate in summer 2024
- B- BBB rating (not accredited), 1.75/5 customer reviews
- No public pricing — must complete eligibility check first
- Unreachable customer support — phone, email, and text all reported as unresponsive
- Refunds extremely difficult to obtain
- Expired/damaged medications and incorrect dosages reported
- Company only 2 years old with alarming complaint velocity
Is OrderlyMeds Legit?
OrderlyMeds appears to be a real company, but their operational track record raises serious legitimacy concerns. They are registered with the BBB in Decatur, Georgia, and they do appear to ship actual GLP-1 medications to at least some customers. However, "legitimate" means more than simply existing as a registered business.
The numbers speak for themselves: 107 BBB complaints in roughly two years of operation, a B- BBB rating (not accredited), and a dismal 1.75 out of 5 customer review score on BBB based on 12 reviews. The Trustpilot rating of 3.8 out of 5 across 400 reviews is more favorable, but Trustpilot scores can be influenced by review solicitation timing — companies often prompt happy customers to leave reviews while unhappy customers seek out the BBB.
The most damning data point is the $1.4 million in disputed charges documented across 229 BBB cases in 2024. This is an extraordinary figure for a company of this size and age. It suggests a pattern where a significant number of customers are paying for products or services they do not receive, and then cannot get refunds through normal channels.
- BBB registered in Decatur, Georgia — but B- rating and not accredited
- 107 total BBB complaints — 87 in the last 12 months
- 1.75/5 BBB customer review average (12 reviews)
- 3.8/5 Trustpilot rating (400 reviews) — labeled "Great"
- $1.4 million in disputed charges in 2024 alone
- 78% refrigerated shipment failure rate reported in summer 2024
- Reports of expired medications and incorrect dosages
Who Is OrderlyMeds Best For?
We have difficulty recommending OrderlyMeds to anyone at this time. While some customers have reported positive outcomes — and the platform does work for a subset of users — the risk profile is simply too high. When more than one in four BBB-documented transactions involves a financial dispute, and nearly four out of five refrigerated shipments were reportedly compromised during peak summer months, the operational reliability is not there.
If you are considering GLP-1 medication for weight loss, there are established providers with transparent pricing, reliable delivery, responsive customer support, and far fewer complaints. CoreAge Rx, for example, offers compounded semaglutide at $99/month with clear pricing, consistent delivery, and a track record that does not include the kind of systemic failures documented at OrderlyMeds.
If you have already ordered from OrderlyMeds: Monitor your credit card statements carefully, document all communications, save tracking information, and do not hesitate to file a dispute with your credit card company if your order does not arrive within the promised timeframe. If you receive medication, check expiration dates and verify dosage markings before use.
Final Verdict: Is OrderlyMeds Worth It?
No. We cannot recommend OrderlyMeds based on the current evidence.
The combination of 107 BBB complaints for a two-year-old company, $1.4 million in disputed charges in a single year, a 78% refrigerated shipment failure rate, unreachable customer support, and reports of expired or incorrectly dosed medications represents a level of operational failure that goes far beyond normal growing pains. These are not the struggles of a young company finding its footing — they are systemic failures that directly impact patient safety and financial security.
Some customers do report positive experiences, and the 3.8 Trustpilot rating suggests the service works for a portion of users. But when the downside risk includes losing hundreds of dollars with no recourse, receiving compromised medications, or getting incorrect dosages of prescription drugs, the risk-reward calculation does not favor OrderlyMeds.
Our recommendation: Choose a provider with transparent pricing, proven delivery reliability, and a clean complaint record. CoreAge Rx at $99/month for compounded semaglutide remains our top recommendation — clear pricing, consistent service, and none of the red flags that define the OrderlyMeds experience.
A Safer Alternative
Skip the risk. CoreAge Rx offers compounded semaglutide at $99/month with transparent pricing, reliable delivery, and responsive support — without 107 BBB complaints.
The Bottom Line
OrderlyMeds has one of the worst complaint-to-age ratios we have seen in the GLP-1 telehealth space. At 107 BBB complaints in roughly two years, with $1.4 million in disputed charges and a catastrophic summer shipping failure rate, the risks far outweigh any potential convenience. Your health and your money deserve a provider with a proven track record. Look elsewhere.