Ro Weight Loss Reviews – Premium GLP-1 Program With Insurance Focus

Ro (ro.co) is a New York-based telehealth company offering a comprehensive GLP-1 weight loss program called the Ro Body Program. They prescribe brand-name medications like Wegovy, Zepbound, Ozempic, and Saxenda, plus compounded alternatives where legally available. With monthly check-ins, health coaching, nutrition guidance, and an insurance concierge, it's one of the most full-featured programs on the market. But at $945-$1,345/month without insurance, it's also one of the most expensive. With a 3.7 Trustpilot rating and 423 BBB complaints about billing transparency and misleading advertising, there are real concerns beneath the polished marketing. Here's our complete analysis.

What Is Ro?

Ro is one of the larger telehealth platforms in the United States, headquartered in New York City. Originally launched as Roman (for men's health) and later expanded through Rory (women's health) and Zero (smoking cessation), the company rebranded under the unified Ro umbrella. Their weight loss program, the Ro Body Program, pairs GLP-1 prescriptions with ongoing clinical support, coaching, and lifestyle guidance.

What distinguishes Ro from many GLP-1 telehealth providers is the comprehensiveness of their program. Rather than just prescribing medication and shipping it, Ro wraps the prescription in a structured program with monthly clinician check-ins, unlimited messaging with your care team, health coaching sessions, a nutrition curriculum, and progress tracking tools. They also offer an insurance concierge service that helps patients navigate coverage for brand-name GLP-1 medications.

The insurance concierge is a genuine differentiator. Brand-name GLP-1 medications like Wegovy and Zepbound can cost $800-$1,200/month out of pocket, but many insurance plans cover them partially or fully. Ro's team helps patients file prior authorizations, appeal denials, and find manufacturer savings programs. For patients with good insurance, this can dramatically reduce the effective cost.

What They Offer

• Brand-name GLP-1 medications — Wegovy, Zepbound, Ozempic, Saxenda
• Compounded GLP-1 alternatives where legally available
• Ro Body Program with structured weight loss support
• Monthly clinician check-ins to monitor progress and adjust dosing
• Unlimited messaging with your care team
• Health coaching sessions for behavioral support
• Nutrition guidance and education curriculum
• Progress tracking tools within the Ro platform
• Insurance concierge for prior authorizations and coverage help
• Board-certified clinicians manage all prescriptions

The breadth of the Ro Body Program is impressive on paper. If everything works as advertised, patients get a holistic weight loss experience that goes well beyond just receiving a monthly injection. The question is whether the execution matches the promise—and whether the price is justified.

Ro Pricing

Ro's pricing structure has two components: a membership fee for the program and the medication cost itself. This split billing can be confusing, and multiple BBB complaints cite misleading pricing advertisements as a core issue.

The price gap between Ro and affordable compounded alternatives is staggering. At CoreAge Rx, you pay $99/month total for compounded semaglutide with no membership fees. At Ro without insurance, you're paying $945-$1,345/month—an annual difference of $10,152-$14,952. Even if Ro's program features justify some premium, a 10-13x price difference is difficult to rationalize for self-pay patients.

Where Ro's pricing makes more sense is for patients with insurance coverage. If your insurance covers brand-name GLP-1 medications, your out-of-pocket cost could drop to just the $145/month membership plus a medication copay. The insurance concierge service is specifically designed to help patients get coverage, and for those who succeed, Ro becomes a much more reasonable proposition.

My Experience With Ro

I tested the Ro Body Program to evaluate whether the comprehensive approach justifies the premium pricing. Here's what I found:

Sign-Up Process

Ro's onboarding is polished and professional. You complete a detailed health assessment, provide medical history, and answer questions about your weight loss goals and lifestyle. The platform is well-designed and the flow is intuitive. A clinician reviews your information and reaches out to discuss treatment options, including which GLP-1 medication may be appropriate.

Where the experience soured for some patients—and this is well-documented in BBB complaints—is the pricing transparency during sign-up. The $45 first-month offer is prominently featured, but the full medication cost isn't always immediately clear. Several reviewers reported feeling blindsided when they realized the membership fee and medication cost were separate charges totaling far more than the advertised price suggested.

Program Quality

The Ro Body Program itself is well-structured. Monthly check-ins with a clinician provide ongoing medical oversight that many cheaper providers lack. The health coaching sessions offer behavioral guidance around nutrition, exercise, and habit formation. The education curriculum covers GLP-1 mechanisms, managing side effects, and maintaining weight loss long-term.

Unlimited messaging with the care team is a valuable feature, especially during the early weeks of GLP-1 treatment when side effects like nausea are most common. Having quick access to a clinician for dosing questions or side effect management provides genuine peace of mind. The progress tracking tools are functional and help keep patients accountable.

Medication & Delivery

Ro prescribes both brand-name and compounded GLP-1 medications. Brand-name options include Wegovy, Zepbound, Ozempic, and Saxenda—all FDA-approved medications shipped from licensed pharmacies. For patients whose insurance covers these drugs, the delivery experience is straightforward and reliable. Compounded alternatives are available in states where permitted, offering a lower-cost option for self-pay patients, though still significantly more expensive than standalone compounded providers.

Customer Support Concerns

This is where Ro's experience breaks down for many users. Among the 423 BBB complaints, recurring themes include poor communication when issues arise, difficulty cancelling subscriptions, unauthorized dose increases without patient consent, and a re-initiation fee charged when subscriptions are cancelled for late payments.

The unauthorized dose increase complaints are particularly concerning. Multiple patients reported that their GLP-1 dose was increased without their explicit approval, leading to unexpected side effects. In a medical context, changing a patient's medication dosage without clear consent is a serious issue that goes beyond typical customer service problems.

Pros and Cons

Is Ro Legit?

Yes, Ro is a legitimate telehealth company—but legitimacy and quality are different things. Ro is a well-funded, venture-backed company that has raised over $1 billion in funding. They are BBB-accredited with a B rating in New York, employ board-certified clinicians, and partner with licensed pharmacies. There is no question that Ro is a real, operational healthcare company.

However, the 423 BBB complaints and B rating (not A) indicate systemic customer satisfaction issues. The complaints cluster around billing transparency, misleading advertising, subscription management, and unauthorized medical decisions. A 3.7 Trustpilot rating with 65% five-star reviews means that while the majority of customers are satisfied, a significant minority (35%) are not—and the nature of their complaints is concerning.

The misleading pricing advertising issue is particularly troubling. When a healthcare company's primary BBB complaint category involves patients feeling deceived about costs, it raises questions about the company's priorities. Healthcare marketing should be transparent, especially regarding pricing for medications that patients may depend on for their health.

• BBB-accredited with B rating in New York
• Well-funded company — over $1 billion in venture capital raised
• Board-certified clinicians manage all prescriptions
• Licensed pharmacy partners
• 3.7 Trustpilot rating with 2,327 reviews (65% five-star)
• 423 BBB complaints — billing transparency, misleading ads, cancellation issues
• Reports of unauthorized dose increases — a medical safety concern

Who Is Ro Best For?

Ro is best for patients who have good insurance coverage for GLP-1 medications and want a comprehensive, structured weight loss program. If your insurance covers Wegovy or Zepbound and you want more than just a prescription—if you want coaching, nutrition guidance, regular check-ins, and structured support—Ro's Body Program offers genuine value at $145/month plus a copay.

Ro is also worth considering if you specifically want brand-name GLP-1 medications rather than compounded alternatives. Many telehealth providers only offer compounded versions, while Ro prescribes the actual brand-name drugs. For patients who prefer FDA-approved brand-name medications and have insurance to make them affordable, Ro fills a real niche.

Ro is NOT a good fit if: You're paying out of pocket without insurance ($945-$1,345/month is prohibitive when CoreAge Rx costs $99/month), you prefer simple no-frills medication access, you're uncomfortable with subscription models that are difficult to cancel, or you're concerned about the volume of BBB complaints regarding billing and communication.

Final Verdict: Is Ro Worth It?

Ro is a premium, comprehensive GLP-1 program that's excellent with insurance but wildly overpriced for self-pay patients compared to alternatives like CoreAge Rx.

The Ro Body Program is genuinely one of the most full-featured weight loss programs available. Monthly clinician check-ins, health coaching, nutrition guidance, education curriculum, progress tracking, and an insurance concierge—this is a real program, not just a prescription mill. For patients with insurance coverage, the $145/month membership plus a medication copay is a reasonable price for this level of support.

But the math doesn't work for self-pay patients. At $945-$1,345/month without insurance, Ro costs 10-13x more than CoreAge Rx at $99/month. Even accounting for Ro's superior program features—coaching, check-ins, education—a $846-$1,246/month premium is impossible to justify when the core product (GLP-1 medication) is the same active ingredient. You could pay for CoreAge Rx AND hire a personal nutritionist for less than Ro's self-pay price.

My recommendation: If you have insurance that covers GLP-1 medications, Ro is worth exploring—the comprehensive program is a real differentiator. If you're paying out of pocket, CoreAge Rx at $99/month is the clear choice. The 423 BBB complaints and misleading pricing practices also warrant caution regardless of payment method.

The Bottom Line

Ro offers the most comprehensive GLP-1 weight loss program we've reviewed, with coaching, insurance concierge, and structured clinical support that most competitors simply don't provide. But at $945-$1,345/month without insurance, it's priced for patients with coverage—not self-pay patients. The 423 BBB complaints about billing transparency and misleading advertising are a red flag that undermines trust. With insurance, Ro is a strong option. Without it, CoreAge Rx at $99/month delivers the same active medication at a fraction of the cost.