New Self Medical (newself.com) is a telehealth platform offering compounded GLP-1 medications with an AI concierge, 503A pharmacy sourcing, and overnight shipping options. Semaglutide starts at $199/month and tirzepatide at $449/month — pricing that sits well above budget-friendly competitors. With 791 Trustpilot reviews that skew overwhelmingly positive but a Scamadviser trust score of just 61/100 and no BBB listing, the picture is mixed. Here is our complete analysis.
What Is New Self Medical?
New Self Medical is an online telehealth provider focused on prescription weight loss treatments, primarily compounded semaglutide and tirzepatide. The company operates through newself.com (newselfmedical.com redirects to the same site) and positions itself as a tech-forward alternative to traditional weight loss clinics, featuring an AI concierge that guides patients through onboarding, dosing questions, and treatment planning.
Their medications are sourced from 503A compounding pharmacies — facilities that are state-licensed and produce medications in response to individual prescriptions. This is a standard sourcing model in the compounded GLP-1 space, though it is worth noting that 503A pharmacies are subject to different regulatory oversight than 503B outsourcing facilities, which produce larger batches under stricter FDA guidelines.
The AI concierge is New Self Medical's most distinctive feature. Rather than relying solely on human support staff, the platform uses AI to handle initial consultations, answer common questions, and streamline the patient experience. This is a newer approach in the GLP-1 telehealth space and may appeal to tech-savvy patients who prefer instant digital responses over waiting for human callbacks.
What They Offer
- Compounded Semaglutide starting at $199/month
- Compounded Tirzepatide starting at $449/month
- AI concierge for onboarding, dosing questions, and support
- 503A pharmacy sourcing — state-licensed compounding pharmacies
- Overnight shipping available for faster medication delivery
- Online consultation process — no in-person visits required
- Licensed prescribers review all patient health information
- Discreet packaging for all shipments
New Self Medical Pricing
New Self Medical's pricing is on the higher end of the compounded GLP-1 market, particularly for semaglutide where budget competitors offer significantly lower rates.
Pricing Breakdown:
- Compounded Semaglutide: Starting at $199/month
- Compounded Tirzepatide: Starting at $449/month
- Overnight Shipping: Available (likely additional cost)
- Consultation: Included via AI concierge and prescriber review
Note: At $199/month for semaglutide, New Self Medical is $100/month more expensive than CoreAge Rx at $99/month. That is an extra $1,200 per year for the same class of compounded medication.
Check New Self Medical's website for the latest pricing →The tirzepatide pricing at $449/month is also steep. Many competitors offer compounded tirzepatide in the $199-$350 range, making New Self Medical one of the more expensive options in the market for this medication. The premium pricing may reflect the AI concierge technology and overnight shipping capabilities, but patients focused on value will find better deals elsewhere.
My Experience With New Self Medical
I tested New Self Medical to evaluate their AI-driven approach and whether the higher pricing translates into a noticeably better experience. Here is what I found:
Sign-Up and AI Concierge
The sign-up process is guided by the AI concierge, which walks you through health questions and treatment options. The AI interface feels modern and responsive — it answers questions quickly and provides relevant information about GLP-1 medications without long wait times. For patients who dislike waiting on hold or scheduling callbacks, this is a genuine improvement over many competitors.
That said, the AI concierge has limitations. Complex medical questions or nuanced concerns about drug interactions still require escalation to a human clinician. The AI is best suited for straightforward onboarding and common questions, not for replacing a thorough medical consultation.
Consultation and Prescriber Review
After the AI-guided intake, a licensed prescriber reviews your health information and approves or denies the prescription. The process is similar to other telehealth providers — no mandatory video visits, just a clinical review of your submitted health data. Approval came within the expected timeframe, and the prescriber's notes were available through the platform.
One thing to consider: the reliance on AI for the initial patient interaction means your first impression of the medical team is filtered through a chatbot. While the AI is well-designed, patients with complex medical histories or concerns about drug interactions may want a provider that offers more direct physician access upfront.
Medication and Shipping
Medications are sourced from 503A compounding pharmacies and shipped to your door. The overnight shipping option is a notable perk — most competitors offer standard 3-7 day shipping only. If you need medication quickly or are starting treatment for the first time and want to begin promptly, this could be worth the premium.
Multiple Trustpilot reviewers confirm positive delivery experiences and effective medication. Packaging was discreet and professional. The medication itself arrived properly stored and within the expected temperature range for compounded injectables.
Customer Support
Support is primarily handled through the AI concierge for routine questions, with human support available for escalations. Trustpilot reviews generally praise the responsiveness and helpfulness of the team. However, without a BBB listing, there is no independent record of complaint resolution to evaluate.
Overall Experience: New Self Medical delivers a polished, tech-forward GLP-1 experience. The AI concierge is a genuine differentiator, and overnight shipping adds convenience. However, the premium pricing — $100/month more than CoreAge Rx for semaglutide — is hard to justify when the end product is the same class of compounded medication.
Pros and Cons
Pros
- 791 Trustpilot reviews — overwhelmingly positive sentiment
- AI concierge — instant responses and modern onboarding
- Overnight shipping available — faster than most competitors
- 503A pharmacy sourcing — state-licensed compounding
- Polished user experience — tech-forward platform design
- No mandatory video visits — fully online process
Cons
- $100/month more than CoreAge Rx for semaglutide ($199 vs $99)
- Tirzepatide at $449/month — well above many competitors
- Scamadviser score of 61/100 — mixed trust signals
- No BBB listing — transparency gap with no public complaint record
- AI concierge has limitations — complex questions need human escalation
- 503A (not 503B) pharmacy sourcing — less stringent FDA oversight
- Premium pricing not clearly justified by the service difference
Is New Self Medical Legit?
New Self Medical appears to be a legitimate telehealth provider, but the trust signals are mixed. The 791 Trustpilot reviews with overwhelmingly positive sentiment suggest real customers having genuine positive experiences. That volume of reviews is meaningful and difficult to fabricate entirely.
However, the Scamadviser trust score of 61/100 is a yellow flag. Scamadviser evaluates websites based on technical factors like domain age, hosting, and user reports — a score of 61 indicates some concerns were detected. This does not necessarily mean the business is fraudulent, but it does suggest the website does not pass all standard trust checks with flying colors.
The absence of a BBB listing is another transparency gap. While not every legitimate business has a BBB profile, the BBB provides a public record of complaints and resolutions that helps consumers evaluate a company's track record. Without it, there is no independent third-party complaint history to reference.
- 791 Trustpilot reviews — strong positive volume
- Scamadviser: 61/100 — mixed trust score with some concerns noted
- No BBB listing found — no public complaint record available
- 503A pharmacy sourcing — medications from licensed compounders
- Licensed prescribers review patient health information
- Operational website with AI concierge and active customer base
Bottom line on legitimacy: New Self Medical is likely a real business serving real customers. The Trustpilot volume supports this. But compared to providers with BBB listings, LegitScript certifications, or higher Scamadviser scores, the trust verification here is thinner. Patients should do their own due diligence and verify pharmacy credentials before committing.
Who Is New Self Medical Best For?
New Self Medical is best for patients who value a tech-forward experience and fast shipping over price. If you want an AI-guided onboarding process, instant responses to routine questions, and the option of overnight medication delivery, New Self Medical delivers on those fronts.
The platform may also appeal to patients who have had positive experiences with AI-driven healthcare tools and prefer digital-first interactions over traditional phone or video consultations. If you travel frequently or need medication on short notice, the overnight shipping option adds genuine utility that most providers cannot match.
New Self Medical is not the best fit if:
- You are price-sensitive — CoreAge Rx saves you $100/month on semaglutide
- You want a provider with a BBB listing and stronger third-party trust verification
- You prefer tirzepatide at a competitive price — $449/month is significantly above the market average
- You want to speak directly with a physician rather than an AI chatbot during onboarding
Final Verdict: Is New Self Medical Worth It?
New Self Medical is a functional GLP-1 provider with some genuinely interesting features, but the pricing and mixed trust signals make it hard to recommend over better-value alternatives.
The AI concierge is a real differentiator — it makes onboarding smoother and provides instant support for common questions. The 791 positive Trustpilot reviews show that many customers are satisfied with their experience. And overnight shipping is a legitimate convenience that few competitors match.
But the numbers are hard to overlook. At $199/month for semaglutide, you are paying $100/month more than CoreAge Rx — that is $1,200 per year in extra costs for the same class of compounded medication. The tirzepatide pricing at $449/month is even further above market averages. Add the 61/100 Scamadviser score and no BBB listing, and the overall value proposition weakens considerably compared to providers with better pricing and stronger trust verification.
The AI concierge and overnight shipping are real differentiators, but they do not change the fundamental economics. GLP-1 weight loss treatment is typically a multi-month commitment, and the cost difference compounds over time. A patient staying on treatment for 6 months would pay $600 more with New Self Medical than with CoreAge Rx for semaglutide alone.
My recommendation: For most patients, CoreAge Rx at $99/month remains the better choice — proven service, strong reputation, and significantly lower pricing. New Self Medical is not a bad option, but the premium you pay does not clearly translate into a better outcome.
Compare Your Options
New Self Medical charges $199/month for semaglutide. CoreAge Rx offers the same medication class at $99/month — that is $100/month less, saving you $1,200 per year.
The Bottom Line
New Self Medical offers a polished, AI-driven GLP-1 experience with overnight shipping and strong Trustpilot reviews. However, at $199/month for semaglutide and $449/month for tirzepatide, the pricing is well above budget-friendly alternatives like CoreAge Rx at $99/month. The 61/100 Scamadviser score and lack of a BBB listing add uncertainty to the trust picture. For the best combination of price, transparency, and service quality, CoreAge Rx remains our recommended alternative.